Terms of Business and Conditions of Sale

 

All orders for goods accepted by Creative Artistry Ltd ("the Vendor") are accepted subject to the following conditions that shall form part of and govern the contract of sale.Acceptance of goods shall be deemed to be acceptance of these conditions of sale. No agent or representative of the vendor has the authority to vary these conditions unless endorsed in writing by the Managing Director. Please note: All products will be shipped at the price in effect shown on our Web Site on the date of order regardless of what any other price list reflects. Up to date prices can be found on our Web Site which is continuously updated. Terms: Orders are shipped with any costs shown where appropriate.

 

Returned Goods

a. The vendor reserves the right to charge a fee on goods returned for credit which are damaged or not in stock condition where notification has not been given by the purchaser of any damage to the goods when making any returns

 

b. The purchaser has the right to cancel the order and return any goods ordered via this website within 7 days from the date of delivery without incurring any charges apart from the cost of carriage subject to the goods being returned in stock condition with no damage and the vendor will refund the purchase cost upon receipt of the goods

 

c. The purchaser shall unless otherwise stated be responsible for the cost of return of all goods to the vendor and the goods shall be at the risk of the purchaser until actual receipt of the goods by the vendor. The onus of proof of safe delivery shall rest with the purchaser.

 

d. All items claimed to be faulty or damaged dispatched for return to the vendor more than 7 days from the date of delivery and found to contain no fault will not be subject to a refund and may be returned to the purchaser. In the event it becomes necessary to recover goods which are not faulty the costs of recovery shall be the responsibility of the purchaser.

 

e. The vendor shall give a guarantee to refund to the purchaser full credit for any goods returned in stock condition provided they are dispatched for return within 7 working days of delivery which shall not affect the statutory rights of the consumer or purchaser under consumer protection legislation in the Country or State of delivery

 

f. No credit shall be allowed for goods until they have been received complete.

 

g. A full credit excluding carriage costs shall be given by the vendor to the purchaser in the event that goods are faulty or damaged at the time of delivery and notice of fault or damage is given by the purchaser to the vendor within 7 days of delivery

 

h. A Full Credit will only be given on items dispatched for return within 7 Days from delivery where there are faults if such faults are not governed separately by a valid manufacturer’s warranty or under any other valid product warranty. The vendor will notify the purchaser of the existence of such warranties when contact is made with customer services

i. Refused Shipments: Shipments returned marked refused will not result in refund and refusal of a shipment does not relieve the customers liability for paying any carriage charges incurred in the return of the goods to the vendor

 

4. Consequential Loss

The extent of the vendor liability to the purchaser for any default or breach whatsoever and howsoever arising shall in no case exceed the invoice value of the goods and the vendor shall in no circumstances whatsoever be liable to the purchaser in respect of any loss or damage whether suffered by the purchaser or by any customer of the purchaser and whether direct or indirect consequential or howsoever arising except where the parties to the transaction could have contemplated such a loss at the time of the contract

 

5. Law

a. If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions provided the contract is capable of continuing without such terms and conditions

 

b. These terms shall be deemed to have been made in England and shall in all respects be governed by English Law except where the statutory rights of consumers within the European Union are otherwise protected within the law of the state or country of delivery

 

c. In respect of consumer statutory rights within the European Union these are unaffected by these terms and conditions.

 

General information

When you require Customer Services Please Call 01772 335435 Direct, or contact us via email at sales@creative-artistry.co.uk

For us to give you customer service quickly please have the following information ready:

*THE NAME IN WHICH THE GOODS WERE PURCHASED

*THE DATE OF PURCHASE

*FULL FAULT DESCRIPTION

 

In the event of any complaint or customer care matter please call our Customer Support line or contact us via the email address shown and we will endeavour to resolve matters as rapidly as possible normally within five working days.

Our postal address for customer services is: Creative Artistry Ltd Customer Services, Unit 237 Oldfield Road, Walton Summit Ind Park, Bamber Bridge, Preston, PR5 8BG

We are confident that these procedures will enable us to offer you a better and speedier service. However, if you have any queries please do not hesitate to contact us.

 

Consumer Rights

The terms and conditions listed for citizens of the European Union are determined by specific consumer legislation and the rights of the purchaser are governed by such consumer legislation. If there is any conflict between the Terms and Conditions of this Web Site and consumer legislation the rights of the consumer under the legislation will not be affected

 

Methods of Payment

EU residents pay the VAT inclusive price (VAT at appropriate rate, currently 20%). Non-EU/exempt pay the exclusive price.

Payment is only accepted by credit/debit card unless otherwise agreed with the vendor Visa Mastercard, Switch and Delta cards are acceptable subject to individual credit/debit limits and the authorisation policy of the card organisations We cannot accept any responsibility or liability in the event that a card payment fails or is refused.

 

Suitability of Goods or Services

We do not warrant the suitability of goods or services for a particular purpose other than that illustrated within product/service instructions specifications or guides and purchasers should check specifications size and suitability before ordering.